When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best.
With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
The position has the ownership for a section of the Technical Support structure, focused on the day to day activities of field support.
•Project management – define and lead projects focused on improving product and process improvement
•Be an effective champion of the field service organization within the factory (focus on PMP)
•Specific deliverables associated with this position include:
◦Control and monitor the workload of the team
◦Ensure adherence to GTS SLA’s
•Leads the local Technical Support department to fulfill the Technical Support Mission
•Resource management to ensure constant quality and output of technical support
•Coordination and prioritization of resources to meet the field support requirements, including phone, e-mail and travel support. Ensure post mortems and resulting corrective actions are executed
•Coordination of resources between technical support and CIP activities for their team
•Acts as a partner for the field and factory specifically in highlighting and resolving chronic issues, co-ordinate technical resources and communications effectively with the Technical Support field groups.
•Responsibility for management, effective management of the team for maximum output, using resource planning, individual development plans
•Ensures Technical Support team deliverables are fulfilled in line with globally accepted best practices, company strategy, vision and policy.
•Regular evaluation of Technical Support staff
•Management of Technical Support team competence structure and competence development (including education, training, coaching, empowerment and deployment)
•Identification and development of possible substitutes on all relevant positions including Technical Support Manager
•Technical Support department is properly equipped
•Following the effective documents IMS, EMS and managing documentations.
•Being an effective technical lead for their team, this will require occasional technical training
Eligible for electric regulation No.50 §6
•University degree in a technical discipline or a combination of education and experience that demonstrate required skills
•Min. 5 years of experience, with 2 years in leadership roles in engineering, operations, technical support or service management
•Experience with problem solving
•Basic knowledge of el. Microscopy
•English written and spoken min. level B2.
•Proactive and customer oriented person
•Demonstrated ability to lead and develop technical teams
•Proven ability to effectively manage escalations and high pressure situations
•Excellent communication ability is crucial to succeed in this position. Must demonstrate an ability to communicate effectively to a broad variety of audiences.
•Must possess excellent working knowledge of effective project management, data analysis, budgets and resource planning
•Systematic problem solving experience required
•The ideal candidate will understand relevant technologies such as semiconductor manufacturing and semiconductor or related technology, or complex equipment manufacturing.
Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
•Enthusiastic and outgoing personality
•Ability to work independently on multiple tasks
•Proven ability to interact with cross-functional and cross-cultural teams
•Ability and willingness to travel internationally