FIELD SERVICE ENGINEER

VÝVOJ A INŽENÝRSTVÍ / ENGINEERING, RESEARCH AND DEVELOPMENT

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best.
With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Objective:

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. The FSE also looks for opportunities to increase revenue by providing additional services to the customer.

What will you do:

  • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service.
  • Plan and executes customer and user trainings
  • Project management of customer related projects
  • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
  • Achieves customer satisfaction (CAS) targets as specified annually.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch, Escalation, Field Problem Report and Field Service Report submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

What we are looking for:

  • Degree in an engineering field or equivalent.
  • Experience in a related engineering and/or customer-facing role.
  • Using of effective questioning to identify customer needs.
  • Exercises judgment setting work priorities and identifies next steps.
  • Participation as a positive influence to the team.
  • Quickly adapting to change with positive and constructive feedback.
  • A valid driver’s license.

Nice to have:

  • Experience in a clinical, diagnostic and/or other regulated environment.
  • Aptitude for learning and understanding IT systems and processes.

Working conditions:

Frequent travel to customer sites will be required and ranges from 50-75% of work time. Works in both home office as well as in a laboratory environment. Must be able to work safely with chemicals and hazardous materials.

Location: CTP Brno - Slatina

CONTACT

Aleksandra Adamczyk

Vlastimila Pecha , Brno 627 00

aleksandra.adamczyk@thermofisher.com