TECHNICAL SUPPORT ENGINEER

ENGINEERING, RESEARCH AND DEVELOPMENT

In Thermo Fisher Scientific Brno, we develop and produce high-tech electron microscopes and spectrometers. Our devices are involved in research of ZIKA virus, HIV, and they also enable mobile phones to get smaller. Our work contributes to making the world healthier, cleaner and safer. We are the biggest production site of electron microscopes worldwide, following a tradition over 70 years long. There are many experts in physics, electronics, software, mechanical engineering and logistics among us.

What will you do:

  • Service support – hotline phone support, mail support, RAPID support
  • Service support – onsite. Repairs and maintenance of the products in the field.
  • Installation of products in the field, training of FSEs in the field.
  • Post mortem analysis for solved support calls, cooperation on and leading continuous improvement processes
  • Creation of documentation for all type of microscopes and their modules – new documentation and maintenance of existing documentation
  • Introduction of FRUs as described in FRU definition process (GTS role in the process)
  • Cooperation on all other service sustaining processes
  • Technical mentor for junior GTS Engineers and support them in their development plans
  • Cooperating on development projects as representative for service deliverables according PMP process.
  • Supporting trainings for FSEs or other departments within the company – giving trainings
  • Seek for opportunities to lower the installation and warranty cost based on collected data and analyses
  • Leading assigned GTS tasks, e.g. PPI, CIP, Service Documentation requests, CAPA,..,etc.
  • Seek for opportunities to improve product quality
  • Keeping records about required tests and measurements
  • Keeping order, cleanness and maintenance of the department area
  • Execution Sarbanes-Oxley directives, procedures and rules
  • Following the effective documents IMS, EMS and managing documentations.

What we are looking for:

  • Technical university
  • Job experience on similar technical position at least 3 years
  • Experience with problem solving
  • Electrical engineering, process engineering, civil engineering
  • Eligible for electric regulation No.50 §6- must have requirement
  • Strong communication skills, written and verbal Basic knowledge of el. Microscopy
  • Experience with managing of small projects
  • English written and spoken min. level B2.
  • Proactive and customer oriented person
  • Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
  • Enthusiastic and outgoing personality
  • Ability to work independently on multiple tasks
  • Proven ability to interact with cross-functional and cross-cultural teams
  • Ability and willingness to travel internationally

Location: CTP Brno - Slatina

CONTACT US!

Aleksandra Adamczyk

Vlastimila Pecha 12, Brno 627 00

aleksandra.adamczyk@thermofisher.com